I'm really disappointed in royal mail. Im sorry you lost 1000 dollars. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Re: Item not received- tracking says delivered. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. On the 20th, the tracking said my package was delivered, but I never received anything. I sold an item via royal mail first class signed for. I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. Yes, this is what I have done. OnePlus basically said "well it was marked as delivered so you better find it." Item Not Received (INR). There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. tracking shows item delivered but we have never received the item. When the buyer pays for something he or she should receive it- PERIOD. You'll be able to communicate with the seller and request for a refund through PayPal's platform. Completely out of our control and my mission was to package and ship it. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. I expect the level of customer protection that Amazon has; ie. ©1999-2021 PayPal, Inc. All rights reserved. ... tell them to open an Item Not Received Case so that eBay can track it. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. I accepted your reply as a solution on accident lol. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. We are in the same boat, only we are out over $1,000.00. Significantly Not As Described (SNAD). We paid them to lose it ? To be eligible for coverage, a transaction must meet a number of basic requirements, as well … Click Yes to confirm that you received the order. Key Facts. You are viewing the PayPal Community Archives. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I shipped a package to a customer on 12/21. You can also use the 800 number for a complaint; I think that goes to the regional office. Thank you for your help. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. I got the package. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. Or, the postal agent placed the key into the wrong mailbox. read my post under jupiter1. I am surprised that this is the stance of PayPal. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. All in all around $460-470. So if the package service loses a item, how is it the sellers fault? PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. The parcel was definitely not delivered to mine as I was out and they normally leave a card. Items Not Received. I will visit the post office as soon as it opens tomorrow to inqure further. You are viewing the PayPal Community Archives. No manager has been in touch. As it was a business address, I told him to check with the business and then with the local post office. As I understand now, no one else at all is involved in your mail pickup. That's the way it works in our community where we have pedestal mail boxes. ©1999-2021 PayPal, Inc. All rights reserved. read my post under jupiter1. This item is not going to show any more delivered in 2 days. Item Not Received (INR). How exactly is failure to perform job duties a scam. A recent customer contacted me about not receiving an item. In this instance, if the usps cannot find my package, what can I do? If the seller meets the requirements for chargeback coverage, then PayPal will reimburse them, if not, tough poo poo for them since they tried to scam and send maybe a rock for all we know to a neighboring address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. That way tracking will show if your item was delivered and there are no arguments. Click Confirm receipt. I am extremely dissapointed in the position that paypal put me in. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). I have since made a claim with eBay as I didn't receive the item. 2) Somebody stole the package from the mailbox or doorstep. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. This content may be old or outdated. Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. But there is no need to panic if you do encounter such a situation. Same seller fraud. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). 3) The item was delivered elsewhere by mistake, like the neighbors for example. You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. I'm currently following up with DHL. Unless your seller used Express Mail, there is no tracking number. Add it now if you haven't, and check that it is on the PayPal transaction. Significantly Not As Described (SNAD). I know that it is but natural to assume the worst, but it may not be the case at all. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. It shows a signature too. We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. The package was marked as delivered. You'll be able to communicate with the seller and request for a refund through PayPal's platform. It is an expensive lesson to learn that paypal does not have your back. well,you can play the same game,after you lose the case of item not received,file item not as described and return … They are running an investigation now. This content may be old or outdated. eat the cost if the customer doesnt get the goods, with signature as the only acceptable proof of delivery. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. Probably a few years ago now. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Item Not Received – You bought something but didn’t receive it. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. In the event that I just never get my package, what can I do? Steps to follow when your package shows delivered, but you’ve not received it. I ordered a OnePlus 3T and some accessories last week. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. I have been lead into a ruse, a scheme, a hoax. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. If it was delivered over a month ago as stated, then 30 day has expired. You need to contact your local postmaster. Find and click the original payment for the item. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. Steps to follow when your package shows delivered, but you’ve not received it. Ask the buyer top check all bins and anywhere the item could have been tucked away and also check with their neighbours. The tracking on the item says that it was delivered. By browsing this website, you consent to the use of cookies. I would pay a higher price for an item on amazon than to be **bleep** over by ebay/paypal. By browsing this website, you consent to the use of cookies. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. They won't tell you the actual address but they can say whether it was the same address. I know that this is a usps goof. No parcel has been found. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. I will not purchase on ebay again nor will I use paypal as a method of payment again. Same seller fraud. However, I honestly did not get the package. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. When a parcel is too large for your your mail slot, the postal carrier places the parcel into a single locked parcel box and then places the key into your locked mail slot, so that you are the only one with access. Learn more in Community Events. I was unaware and I assumed ebay/paypal would have customer service like amazon. The terms are not that hard to find. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) The "protection" is a thin veil at best. If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. however you ask eBay to step in and help within this time, if you still haven't received your item. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Have you added the signed-for number onto the sales transaction? Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. I do not have a communal lock box, I have a single lock box that parcels are placed into and then the key is placed into our individual lock boxs, exactly as you described. I lost 200, but now I know to never buy from ebay again. eBay/PayPal item not received but usps says delivered? You can do this in eBay's Resolution Center or the PayPal Resolution Center. tracking shows only the name of suburb not the address. I know that it is but natural to assume the worst, but it may not be the case at all. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it, plus it’s a PayPal … About a week later the buyer says he hasnt recieved it. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. In any case, I read your post and I am very sorry. As the buyer you are the one responsible for the research. After this, eBay will step in. We are in the same boat, only we are out over $1,000.00. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. Yes. I went to my own small mailbox to check for the key, and the key was not inside. What is the best way to proceed with this? "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. 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